Refund policy

Return & Refund Policy — Vaynatics

Last Updated: June 2026

At Vaynatics, customer satisfaction is important to us. Please review this Return & Refund Policy carefully before making a purchase.

By placing an order or enrolling in our VIP Membership program, you agree to the terms outlined below.

1. Return Eligibility

To qualify for a return, products must:

  • Be unworn;

  • Be unused;

  • Be unwashed;

  • Be in original condition;

  • Include original tags and packaging where applicable.

We reserve the right to deny returns that do not meet these requirements.

2. Return Window

Return requests must be submitted within thirty (30) days of confirmed delivery.

Requests submitted after thirty (30) days may not be eligible for return or refund.

3. Non-Returnable Items

The following items are generally not eligible for return:

  • Final sale items;

  • Clearance products;

  • Gift cards;

  • Promotional items;

  • Products showing signs of wear, use, washing, or damage;

  • Products returned without original tags or packaging where applicable.

4. Return Approval Process

To initiate a return, customers must contact our support team and provide:

  • Order number;

  • Reason for return;

  • Supporting information if requested.

Returns must be approved before being shipped back.

Unauthorized returns may be refused.

5. Refund Process

Once a returned item is received and inspected, we will determine whether it qualifies for a refund.

If approved:

  • Refunds will be issued to the original payment method used for the purchase;

  • Refund processing times may vary depending on the customer's bank or payment provider;

  • Shipping charges are generally non-refundable unless required by applicable law.

We reserve the right to issue:

  • Full refunds;

  • Partial refunds;

  • Store credit;

  • Product replacements;

where appropriate.

6. Exchanges

Exchanges may be available based on:

  • Product availability;

  • Size availability;

  • Inventory status.

Exchange requests are reviewed on a case-by-case basis.

We reserve the right to deny exchange requests where inventory is unavailable.

7. VIP Membership Refund Policy

New VIP Members receive a fourteen (14) day free trial.

No membership fee is charged during the trial period.

Unless canceled before the end of the free trial, the payment method provided at enrollment will automatically be charged $39.95 USD and will continue to renew monthly at $39.95 USD until canceled.

Membership Refund Eligibility

VIP Membership fees are eligible for a refund if requested within fourteen (14) days of the initial membership charge.

Refund requests submitted after fourteen (14) days may be reviewed on a case-by-case basis.

Refund eligibility may be denied in cases involving:

  • Fraud;

  • Chargeback abuse;

  • Excessive refund requests;

  • Abuse of membership benefits;

  • Violations of our Terms of Service.

Approved membership refunds will be returned to the original payment method whenever possible.

8. VIP Membership Cancellation

Members may cancel their VIP Membership at any time through:

  • Their customer account;

  • Their customer portal;

  • Account settings;

  • Or by contacting customer support.

If canceled during the free trial period, no membership fee will be charged.

If canceled after a successful billing charge, membership benefits remain active until the end of the current paid billing period.

Cancellation prevents future recurring charges only.

9. Damaged, Defective, or Incorrect Orders

If you receive:

  • A damaged product;

  • A defective item;

  • An incorrect order;

please contact us within seven (7) days of delivery.

To help us investigate, please provide:

  • Your order number;

  • Photos of the issue;

  • A description of the problem.

We may offer a replacement, refund, store credit, or other resolution depending on the circumstances.

10. Return Shipping

Customers are generally responsible for return shipping costs unless:

  • The wrong product was shipped;

  • The product arrived damaged;

  • The product arrived defective;

  • Applicable law requires otherwise.

We strongly recommend using a tracked shipping method for all returns.

Vaynatics is not responsible for returns lost in transit.

11. Chargebacks and Payment Disputes

Customers agree to contact Vaynatics support before initiating a chargeback or payment dispute.

We reserve the right to provide transaction records, communications, tracking information, account activity, and supporting documentation to payment processors and financial institutions in response to disputes.

Fraudulent or abusive chargebacks may result in:

  • Account termination;

  • Membership cancellation;

  • Refusal of future service;

  • Additional action permitted by applicable law.

12. Fraud Prevention

To protect customers and our business, we reserve the right to:

  • Refuse suspicious return requests;

  • Limit excessive refund requests;

  • Investigate unusual activity;

  • Restrict abusive customers;

  • Deny claims involving suspected fraud.

13. Contact Information

Business Name:
Revealit Studios

Brand:
Vaynatics

Business Owner:
Obed Pierre-Louis

Support Email:
support@vaynatics.com

Website:
www.vaynatics.com

Vaynatics is operated by Revealit Studios.